Refund policy

We want you to love your purchase. If something isn’t quite right, we’re here to help.

 

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• All tags must still be attached
• Items must be returned in their original packaging
• You must have proof of purchase (order number or confirmation email)

To start a return, please contact us at: support@thenestpamphill.co.uk with your order number and reason for return.

If your return is accepted, we’ll provide instructions on how and where to send your item.

 

Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Earrings and certain jewellery items (for hygiene reasons)
• Personalised or custom-made products 
• Gift cards 

If you're unsure about an item, feel free to contact us before purchasing

 

Refunds 

Once we receive and inspect your return, we’ll notify you of the outcome.

If approved:

Refunds will be issued to your original payment method

Please allow 5–10 business days for the refund to appear, depending on your bank/provider

Original shipping costs are non-refundable, unless the item is faulty or incorrect.

 

Exchanges 

We currently do not offer direct exchanges.

If you’d like a different size or item, please:

• Return your original item for a refund
• Place a new order

If you would like to exchange your online purchase in store you have 14 days from the date of delivery to return you item/s to us. 

Faulty or Incorrect Items

If you receive an item that is:

• Faulty
• Damaged
• Incorrect

Please contact us within 48 hours of delivery at support@thenestpamphill.co.uk with photos and your order number. We’ll resolve this as quickly as possible.

 

Return Shipping 

• Customers are responsible for return shipping costs, unless the item is faulty or incorrect
• We recommend using a tracked service, as we cannot be responsible for lost returns

Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider

If still unresolved, contact us at support@thenestpamphill.co.uk

 

Contact Us 

If you have any questions, please get in touch:

Email: support@thenestpamphill.co.uk 
Tel: 01202 881919